.sentinel-v2{--v2-bg-canvas: #ffffff;--v2-bg-page: #FFFFFF;--v2-bg-panel: #FAF9F6;--v2-bg-card: #ffffff;--v2-bg-inset: #F7F5F0;--v2-bg-her: #EFEDE7;--v2-ink: #201E1A;--v2-ink-2: #3B3730;--v2-ink-3: #5C574F;--v2-muted: #8A847A;--v2-line: rgba(0, 0, 0, .09);--v2-line-strong: rgba(0, 0, 0, .18);--v2-idle: rgba(0, 0, 0, .18);--v2-idle-stroke: rgba(0, 0, 0, .3);--v2-ok: #2E6E66;--v2-ok-deep: #1F4F49;--v2-warn: #A96A12;--v2-warn-text: #7A5210;--v2-bad: #B3402E;--v2-tint-ok: rgba(46, 110, 102, .09);--v2-tint-warn: rgba(169, 106, 18, .1);--v2-tint-bad: rgba(179, 64, 46, .09);--v2-tint-neutral: #F7F5F0;--v2-sans: "Instrument Sans", system-ui, sans-serif;--v2-serif: "Newsreader", Georgia, serif;--v2-mono: "IBM Plex Mono", ui-monospace, SFMono-Regular, Menlo, monospace;font-family:var(--v2-sans);color:var(--v2-ink);background:var(--v2-bg-page);min-height:100vh;display:flex;flex-direction:column;color-scheme:light}.sentinel-v2 *,.sentinel-v2 *:before,.sentinel-v2 *:after{box-sizing:border-box}.sentinel-v2 input,.sentinel-v2 button{font-family:inherit}.sentinel-v2 a{color:var(--v2-ok);text-decoration:none}.sentinel-v2 a:hover{color:var(--v2-ok-deep);text-decoration:underline}.sentinel-v2 .tone-neutral{--tone: var(--v2-ink);--tone-tint: var(--v2-tint-neutral);--tone-text: var(--v2-ink-2)}.sentinel-v2 .tone-good{--tone: var(--v2-ok);--tone-tint: var(--v2-tint-ok);--tone-text: var(--v2-ok-deep)}.sentinel-v2 .tone-warn{--tone: var(--v2-warn);--tone-tint: var(--v2-tint-warn);--tone-text: var(--v2-warn-text)}.sentinel-v2 .tone-bad{--tone: var(--v2-bad);--tone-tint: var(--v2-tint-bad);--tone-text: var(--v2-bad)}.sentinel-v2 .tone-idle{--tone: var(--v2-idle);--tone-tint: transparent;--tone-text: var(--v2-muted)}@keyframes v2-pop{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@keyframes v2-breathe{0%,to{transform:scale(1);opacity:.85}50%{transform:scale(1.14);opacity:1}}@keyframes v2-dot{0%,to{opacity:.25}50%{opacity:1}}.sentinel-v2 .v2-pop{animation:v2-pop .35s ease-out both}@media(prefers-reduced-motion:reduce){.sentinel-v2 .v2-pop,.sentinel-v2 .v2-wrap,.sentinel-v2 .v2-breathe,.sentinel-v2 .v2-tonedot--breathe{animation:none}.sentinel-v2 .v2-dot,.sentinel-v2 .v2-dots i,.sentinel-v2 .v2-bubble__cursor{animation:none;opacity:.6}}.sentinel-v2 .t-label{font:600 12px var(--v2-sans);color:var(--v2-muted)}.sentinel-v2 .t-label-sm{font:600 11px var(--v2-sans);color:var(--v2-muted)}.sentinel-v2 .t-wordmark{font:600 12px var(--v2-mono);letter-spacing:.22em;color:var(--v2-ink)}.sentinel-v2 .t-ask{font:600 19px/1.3 var(--v2-sans);color:var(--v2-ink);text-wrap:pretty;max-width:60ch}.sentinel-v2 .t-say{font:400 17px/1.5 var(--v2-serif);color:var(--v2-ink);text-wrap:pretty;max-width:60ch}.sentinel-v2 .t-why{font:400 12.5px/1.45 var(--v2-sans);color:var(--v2-ink-3)}.sentinel-v2 .t-intro{font:400 13px/1.5 var(--v2-sans);color:var(--v2-ink-3)}.sentinel-v2 .t-body{font:400 13px/1.5 var(--v2-sans);color:var(--v2-ink-2)}.sentinel-v2 .t-caption{font:400 12px var(--v2-sans);color:var(--v2-muted)}.sentinel-v2 .t-fact{font:500 12.5px var(--v2-sans);color:var(--v2-ink)}.sentinel-v2 .t-timer{font:500 12px var(--v2-mono);color:var(--v2-muted)}.sentinel-v2 .t-detail{font:400 11.5px/1.5 var(--v2-mono);color:var(--v2-muted)}.sentinel-v2 .t-tag{font:600 10.5px var(--v2-sans)}.sentinel-v2 .v2-phone{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:7px 24px;background:var(--v2-bg-inset);border-bottom:1px solid var(--v2-line);font:400 12px var(--v2-sans);color:var(--v2-ink-3)}.sentinel-v2 .v2-phone__working{display:inline-flex;align-items:center;gap:6px}.sentinel-v2 .v2-phone__spin{width:14px;height:14px;animation:v2-phone-spin 1s linear infinite}@keyframes v2-phone-spin{to{transform:rotate(360deg)}}@keyframes v2-spin{to{transform:rotate(360deg)}}.sentinel-v2 .v2-phone__login{display:inline-flex;align-items:center;gap:6px}.sentinel-v2 .v2-phone__login svg{width:14px;height:14px}.sentinel-v2 .v2-phone__menu{display:inline-flex;align-items:center;gap:8px;padding:4px 8px;border:0;border-radius:6px;background:transparent;font:500 13px var(--v2-sans);color:var(--v2-ink);cursor:pointer}.sentinel-v2 .v2-phone__menu:hover:not(:disabled){background:var(--v2-line)}.sentinel-v2 .v2-phone__menu:disabled{cursor:default}.sentinel-v2 .v2-phone__chevron{width:14px;height:14px;color:var(--v2-ink-3)}.sentinel-v2 .v2-phone__elapsed{font-variant-numeric:tabular-nums;color:var(--v2-ink-3);font-weight:400}.sentinel-v2 .v2-phone__dot{width:8px;height:8px;border-radius:50%;background:#0000004d}.sentinel-v2 .v2-phone__dot--available{background:#10b981}.sentinel-v2 .v2-phone__dot--away{background:#f97316}.sentinel-v2 .v2-phone__dot--incoming{background:#f59e0b}.sentinel-v2 .v2-phone__dot--live{background:#0ea5e9}.sentinel-v2 .v2-phone__dot--close-out{background:#8b5cf6}.sentinel-v2 .v2-phone__error{color:var(--v2-bad)}.sentinel-v2 .v2-phone__sim{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.sentinel-v2 .v2-phone__sim>button{display:inline-flex;align-items:center;gap:6px}.sentinel-v2 .v2-phone__sim>button svg,.sentinel-v2 .v2-phone__sim-icon{width:14px;height:14px}.sentinel-v2 .v2-phone__sim-icon{color:var(--v2-ink-3)}.sentinel-v2 .v2-phone__scenario{max-width:240px;padding:4px 8px;border:1px solid var(--v2-line-strong);border-radius:9px;background:var(--v2-bg-card);color:var(--v2-ink);font:500 11.5px var(--v2-sans);cursor:pointer}.sentinel-v2 .v2-phone__scenario:hover:not(:disabled){border-color:var(--v2-ink)}.sentinel-v2 .v2-phone__scenario:disabled,.sentinel-v2 .v2-phone__sim>button:disabled{opacity:.5;cursor:default}.sentinel-v2 .v2-phone__account{display:flex;align-items:center;gap:8px;margin-left:auto}.sentinel-v2 .v2-phone__version{font:400 12px var(--v2-mono);color:var(--v2-muted);white-space:nowrap}.sentinel-v2 .v2-incoming{position:fixed;top:16px;left:50%;transform:translate(-50%);z-index:70;display:flex;align-items:center;gap:14px;flex-wrap:wrap;width:-moz-max-content;width:max-content;max-width:calc(100% - 32px);padding:14px 18px;background:var(--v2-ink);color:#fff;border-radius:12px;box-shadow:0 8px 30px #00000040;font:500 14px var(--v2-sans)}.sentinel-v2 .v2-incoming__error{flex-basis:100%;font-weight:400;font-size:12px}.sentinel-v2 .v2-incoming__detail{font-weight:400;font-size:13px;opacity:.85}.sentinel-v2 .v2-consult{display:inline-flex;align-items:center;gap:10px;padding:3px 4px 3px 12px;border:1px solid var(--v2-line-strong);border-radius:999px;background:var(--v2-tint-warn);color:var(--v2-warn-text)}.sentinel-v2 .v2-header{display:flex;align-items:center;gap:22px;padding:14px 24px;background:var(--v2-bg-panel);border-bottom:1px solid var(--v2-line);flex-wrap:wrap}.sentinel-v2 .v2-header__person{display:flex;align-items:center;gap:12px;min-width:0}.sentinel-v2 .v2-header__name{font:600 17px var(--v2-sans);color:var(--v2-ink)}.sentinel-v2 .v2-header__status{display:flex;align-items:center;gap:7px;font:400 12px var(--v2-sans);color:var(--v2-ink-3)}.sentinel-v2 .v2-header__right{margin-left:auto;display:flex;align-items:center;gap:14px}.sentinel-v2 .v2-grid{display:grid;grid-template-columns:minmax(220px,.8fr) minmax(360px,2fr) minmax(240px,.9fr);gap:18px;padding:20px 24px 28px;flex:1;align-items:start}@media(max-width:900px){.sentinel-v2 .v2-grid{grid-template-columns:1fr}.sentinel-v2 .v2-grid>.v2-col-now{order:0}.sentinel-v2 .v2-grid>.v2-col-plan{order:1}.sentinel-v2 .v2-grid>.v2-col-record{order:2}}.sentinel-v2 .v2-panel{background:var(--v2-bg-panel);border:1px solid var(--v2-line);border-radius:12px;min-width:0}.sentinel-v2 .v2-col-plan{padding:16px 16px 14px;display:flex;flex-direction:column;gap:12px}.sentinel-v2 .v2-col-now{display:flex;flex-direction:column;gap:14px;min-width:0}.sentinel-v2 .v2-col-record{display:flex;flex-direction:column;max-height:calc(100vh - 120px)}.sentinel-v2 .v2-facts{display:flex;gap:18px;flex-wrap:wrap;margin-left:8px}.sentinel-v2 .v2-fact{display:flex;flex-direction:column;gap:2px}.sentinel-v2 .v2-ring circle.ring{transition:stroke-dasharray .5s}.sentinel-v2 .v2-plan{display:flex;flex-direction:column}.sentinel-v2 .v2-step{display:grid;grid-template-columns:22px minmax(0,1fr);gap:0 10px}.sentinel-v2 .v2-step__rail{display:flex;flex-direction:column;align-items:center}.sentinel-v2 .v2-step__mark{width:20px;height:20px;border-radius:50%;flex:none;display:flex;align-items:center;justify-content:center;background:#fff;border:1.5px solid rgba(0,0,0,.25);color:#fff;font:600 11px var(--v2-mono)}.sentinel-v2 .v2-step--done .v2-step__mark{background:var(--v2-ok);border-color:var(--v2-ok)}.sentinel-v2 .v2-step--failed .v2-step__mark{background:var(--v2-bad);border-color:var(--v2-bad)}.sentinel-v2 .v2-step--current 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12px;border:0;border-top:1px solid var(--v2-line);background:var(--v2-bg-card);color:var(--v2-ink);text-align:left;cursor:pointer;font:inherit}.sentinel-v2 .v2-lookup__row:hover,.sentinel-v2 .v2-lookup__row:focus-visible{background:var(--v2-bg-inset)}.sentinel-v2 .v2-lookup__row-name{font:600 14px var(--v2-sans)}.sentinel-v2 .v2-lookup__row-address{font:400 13px var(--v2-sans);color:var(--v2-ink-2);min-width:0;overflow-wrap:anywhere}.sentinel-v2 .v2-lookup__row-go{margin-left:auto;color:var(--v2-ink-3)}.sentinel-v2 .v2-lookup__picked{display:flex;flex-direction:column;gap:10px;padding:14px;border-radius:10px;background:var(--v2-bg-inset)}.sentinel-v2 .v2-lookup__picked-head{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap}.sentinel-v2 .v2-lookup__picked-name{margin:0;font:600 16px var(--v2-sans);color:var(--v2-ink)}.sentinel-v2 .v2-lookup__picked-postcode{font:400 13px var(--v2-sans);color:var(--v2-ink-2)}.sentinel-v2 .v2-lookup__back{margin-left:auto}.sentinel-v2 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#0000000d}.sentinel-v2 .v2-now-current{display:flex;flex-direction:column}.sentinel-v2 .v2-now-current>.v2-now{position:relative;z-index:1}.sentinel-v2 .v2-next{width:100%;margin-top:-8px;padding:18px 20px 11px;border:0;border-radius:0 0 14px 14px;display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--v2-ink);color:var(--v2-bg-card);font:600 13px var(--v2-sans);cursor:pointer;text-align:left}.sentinel-v2 .v2-next:hover{opacity:.92}.sentinel-v2 .v2-next:focus-visible{outline:2px solid var(--v2-ink);outline-offset:2px}@keyframes v2-now-moved{0%{box-shadow:0 0 0 4px var(--tone),0 1px 3px #0000000d}to{box-shadow:0 0 0 0 transparent,0 1px 3px #0000000d}}.sentinel-v2 .v2-now-current--moved>.v2-now{animation:v2-now-moved 1.2s ease-out}@media(prefers-reduced-motion:reduce){.sentinel-v2 .v2-now-current--moved>.v2-now{animation:none}}.sentinel-v2 .v2-now__history{margin-left:auto;display:inline-flex;align-items:center;gap:4px;font:500 12px 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var(--v2-sans);color:var(--v2-ink-2)}.sentinel-v2 .v2-now__say{display:flex;flex-direction:column;gap:8px}.sentinel-v2 .v2-now__sayhead{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.sentinel-v2 .v2-now__saytoggle{background:none;border:0;padding:0;font:600 12px var(--v2-sans);color:var(--v2-muted);cursor:pointer;display:inline-flex;align-items:center;gap:6px}.sentinel-v2 .v2-now__saytoggle:hover{color:var(--v2-ink)}.sentinel-v2 .v2-now__rephrase{display:inline-flex;gap:6px;margin-left:auto}.sentinel-v2 .v2-chip--small{padding:4px 9px;font-size:11.5px}.sentinel-v2 .v2-now__banner{padding:8px 12px;border-radius:9px;background:var(--v2-bg-inset);font:500 12.5px/1.45 var(--v2-sans);color:var(--v2-ink-2);border-left:3px solid var(--v2-ink)}.sentinel-v2 .v2-now__banner.tone-bad{background:var(--v2-tint-bad);color:var(--v2-bad);border-left-color:var(--v2-bad)}.sentinel-v2 .v2-now__prompt{display:flex;flex-direction:column;gap:8px;padding-top:6px;border-top:1px solid 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